Terms of use e-shop GLASS & GLAM ®

Article - Scope

The present terms and conditions (the ‘GTU’) govern the relationship between the user (the ‘User’)and GLASS & GLAM ® in relation to the access, the use, the consultation, and any other operation on or withthe website www.glassandglam.com (‘The Website’), as well as to all documents, information, services and models accessible on the Website, without prejudice of the applicable legislation.

By connecting to the Website, including any sub-sites using its interface and its functions, the Userexpressly acknowledges that he/she has read and perfectly understands the presents GTU. By accessing and surfing on this Website, the User accepts in full the terms of the GTU and commits to respect them. Any User who does not comply without limitation with these GTU will be requested to disconnect from the Website.

ID 52 SPRL (‘GLASS & GLAM ®’) is free to carry out any modification, alteration or addition to the GTU, at any given moment, and such changes shall apply with immediate effect. Users must ensure that they are familiar with the most recent version of the GTU.

The GTU constitute and express the complete agreement between the User and GLASS & GLAM ® regarding their use of the Website. Any other agreement, verbal or written, existing previously between the various parties is superseded by the GTU.

Article - General conditions

This Website, its contents and its addresses are published and made available online by: ID 52 SPRL, with offices located
 367 avenue Louise at 1050 Brussels
 Belgium, and registered under Belgian company number 0833.853.174.

The Website is hosted on OVH sarl ( http://www.ovh.com ) whose servers are located all aroundthe world.

The Website is accessible without any form of guarantee. Users use the Website and any related sites at their own and sole risk.

Every care is taken in the development and operation of the Website. However, GLASS & GLAM ® cannot guarantee, amongst others :

GLASS & GLAM ® assumes no liability in the case of damages caused by events including an interruption, a fault or a delay in operations or transmission, a computer virus, or any similar technical problem, a network fault or for any other reason whilst using the Website or its contents.

GLASS & GLAM ® manages the contents of the Website freely and independently. In particular, GLASS & GLAM ® may henceforth, without prior notice:

Article - Intellectual property

The Website, its contents and all other material and components of the Website such as texts, songs, graphics, interfaces, photographs, logotypes, patterns, fonts, drawings, interviews, databases, brand names, domain names, music, source code, sound and visual excerpts, including the design, structure, expression and general impression of the Website (hereafter referred to as ‘the Content’), are and remain the exclusive property of GLASS & GLAM ® and are controlled by GLASS & GLAM ® or by the relevant eligible parties. In particular, this Content is protected by the copyright law and related laws of 30 June 1994, the law of 30 June 1994 adapting to Belgian law the European Directive of 14 May 1991 regarding the legal protection of computer programs, the law of 31 August 1998 adapting to Belgian law the European Directive of 11 March 1996 regarding the legal protection of databases, and by all international laws in force.

The Content may not be used in any other ways than those specifically authorised or required by navigation on the Website.

In particular, it is strictly forbidden, without advance written authorisation from GLASS & GLAM ®, to reproduce, to download (even if this is technically possible), to modify, to adapt, to use, to translate, to broadcast, to communicate to the general public, to decompile, to disassemble, to market or to make available all or part of the Content of the Website, for whatever purpose and by whatever means, permanently or temporarily, including for non-profit-making purposes.

Unless expressly authorized by GLASS & GLAM ® on the Website by links or icons, Users may not copy, reproduce, communicate, circulate or download, in any way whatsoever, information accessible on this Website onto a social network (such as Facebook, Twitter, etc.), onto a blog, forum or platform, onto any other Internet website or medium accessible to the general public, regardless of whether or not it be for commercial purposes.

All unauthorised use of the Content constitutes amongst others a copyright infringement and may give rise to civil or criminal legal proceedings and to the payment of damages.

Article - Respect of the Website and of the Internet

Website Users agree to refrain from committing or neglecting to carry out acts which aim to, or which would, either directly or indirectly:

The User undertakes not to use ‘deep-link’, ‘page-scrape’, ‘robot’, ‘spider’ or any other means, program, method or algorithm which could interfere with the proper functioning of the Website, nor to copy, access or obtain in any way any information, document or material which has not intentionally been made accessible via the Website.

The User shall not interfere with the use of the Website by third parties, for example by trying to obtain access to personal details or passwords or trace information concerning third parties who have accessed the Website. The User shall not test the capacity or the vulnerability of the Website and shall refrain from any act which may or is likely to damage its security or integrity. The User also undertakes not to act in any way which may overload the Website’s bandwidth usage.

Article - Ordering items online

a. General points

Website Users may order items via the Website’s Shop.

 GLASS & GLAM ® reserves all intellectual rights over the items available for order. Users may not claim any transfer of rights whatsoever over the items in question, without the prior and express written consent of GLASS & GLAM ®. Furthermore, Users may not claim the right to modify items (or have them modified), distribute them to the general public, put them on sale, reproduce them, transfer rights over them to third parties, or infringe the moral rights of eligible parties. This list is not exhaustive.

Items ordered are reserved exclusively for the private use of the buyer.

The User declares to be over the age of majority in his/her country and to have the legal capacity (or to hold the authorisation of a legal representative) to place an order on the Website (including payment)and to accept the present GTU.

GLASS & GLAM ® may not under any circumstances be held responsible for a lack of available stock.

b. Products

Certain products may be available exclusively online through the Website, at GLASS & GLAM ®’s sole discretion. These products may have been produced in limited quantities and are subject to return or exchange only according to the Return Policy below. GLASS & GLAM ® undertakes to honour orders only within the limit of available product stocks.

GLASS & GLAM ® made every effort to display as accurately as possible the colours and images of the itemsthat appear on the Website. GLASS & GLAM ® cannot guarantee that the User’s computer monitor's display ofany colour and the images in general will be accurate.

GLASS & GLAM ® reserves the right to limit the sales of the products to any person or geographic region. GLASS & GLAM ® may exercise this right on a case-by-case basis. GLASS & GLAM ® reserves the right to limit the quantities of any products offered or to limit the quantity of products that can be ordered by one person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, billing or shipping address. GLASS & GLAM ® may also refuse orders that appears, in GLASS & GLAM ®’s sole judgment, to be placed by dealers, resellers or distributors and may carryout, if needed all useful verifications.

All descriptions of products or product pricing are subject to change at anytime without notice, atGLASS & GLAM ®’s sole discretion. GLASS & GLAM ® reserves the right to discontinue any product at any time.GLASS & GLAM ® does not warrant that the quality of any products, information, or other material purchased or obtained by the User will meet his/her expectations.

c. Prices

Prices are shown in euros and include VAT, if any, but not postage and packing. The valid price is that shown on the Website on the date of registration of the order. 
GLASS & GLAM ® reserves the right to raise or lower its advertised prices according to its own criteria and to modify prices in other countries in accordance with fluctuations in delivery charges or currency rates. In any case, the price tax excluded shall not vary between the date of order and delivery of the product.

The price does not include custom and/or import taxes that could be due by the User for orders outside the European Union and that. Those taxes shall be paid directly by the User to the relevant authorities. The User is responsible to make enquiries about taxes that could be applicable, if any. GLASS & GLAM ® cannot give any information to the User on this subject.

d. Placing an order

The User who wants to place an order needs to log in and give his/her first-name, last-name, email address and physical delivery address and, if it is different, his/her billing address. The User can also give his/her phone number.

The order is made online on the Website.

By placing an order via the Website, Users confirm their acceptance of the price shown for the item ordered and of the cost of postage and packing, which is calculated on the basis of the delivery address and the weight of the parcel ordered. The contract is concluded once the User has confirmed the summary of his or her order.

The User is informed of the confirmation of this order by an email sent by GLASS & GLAM ® to the email address given by the User. The email specifies the item ordered, the model, the quantity, the size, the price and the place of delivery. This email confirmation complies with the terms of Article 45 of Belgian act of 6 April 2010 regarding the market practice and the consumer protection.

GLASS & GLAM ® will proceed to deliver the item(s) ordered as soon as payment has been received in full.

GLASS & GLAM ® reserves the right to cancel or to refuse any order placed by a User in the event of insolvency or in the case of non-payment in respect of a previous order or if it appears that the User is not acting in accordance with the present GTU or legislation in force.

e. Billing and account information

The User agrees to provide correct, current, complete and accurate billing and account information for all purchases made at on the Website. The User shall promptly update his/her account and other information, including email address and credit card numbers and expiration dates, so that GLASS & GLAM ® can complete the transactions and contact the User as needed.

The User is sole responsible of the consequences in case of incorrect billing and account information.

f. Payment methods

Payment in respect of orders is made online via the Website using one of the following payment methods:




Credit card (Visa or Mastercard), stating the holder of the card, the type of card, the card number, its expiry date and security code, if any. GLASS & GLAM ® uses the transaction server Paypal and insists that Users’ bank details are encrypted and then transmitted securely to the financial organisations concerned.

The User acknowledges that communicating information regarding his or her bank card entails the authorisation to debit his or her account in favour of GLASS & GLAM ® with the amount owed, inclusive of all taxes.

The security of the electronic transfer of funds and, in general, the correct execution of payment instructions falls entirely within the responsibility of the financial organisations which manage these transfers.

Transactions carried out with Paypal are governed by the general conditions of Paypal which can be consulted on their website www.paypal.com.

g. Delivery

Products will not be delivered until payment has been received in full by GLASS & GLAM ®.
 Orders are delivered to the delivery postal address provided by the User upon validation of the order.
The liability of the User shall be engaged in the case the information communicated would be wrong and would not allow the delivery of the ordered products.

Delivery charges are shown in the summary of the order and vary according to the User’s country, the weight of the item and any logistics costs.

In theory, items are delivered within twenty working days of receipt of payment by GLASS & GLAM ®. This timeframe is provided for information only and cannot be considered binding. GLASS & GLAM ® cannot be held responsible for delays in the delivery that are due to external reasons beyond its control.

GLASS & GLAM ® is not responsible for any loss or damage to delivered items due to their transportation. Delivery is made by bPost services.

The User can be informed of the delivery process by a tracking link received by email as soon as the items are shipped, if applicable.

Items are delivered with a receipt invoice.

Article - Contact information

Users may contact GLASS & GLAM ® at the following email address : eshop@glassandglam.com.

For returns of products : Glass & Glam ® - 367 avenue Louise - 1050 Brussels - Belgium.

Place of business : 367 avenue Louise, 1050 Brussels, Belgium

BCE : 0833.853.174.